Cookies & Storage

This page contains a list of all cookies and other storage technologies that might be used by the browser library.

Why Cookies?

Whether it is privacy regulation or third-party cookie blocking by browser vendors, cookies have a lot of baggage associated with them. Lucky Orange only uses cookies in situations where it is helpful to store information across subdomains within a single website. For example, it is helpful to identify a single visitor across app.example.com and www.example.com. Lucky Orange never uses third-party cookies.

Cookie disclosure

Name	Purpose	Expiration
lo-domain-check	Created temporarily to determine the top-level domain for the website and then immediately deleted.	Instantly
lo-opt-out	Indicates that the visitor has opted out of tracking and will prevent the browser library from running.	2 Years
lo-uid	Identifies the visitor using a unique ID. Related sessions, events, and conversations are linked to a single visitor using this ID.	2 Years
lo-visits	Keeps a count of the number of unique sessions for a visitor. This is represented as the "Visit #" in the app.	2 Years

All cookies are secure, have samesite set to strict, and have an explicitly set domain.

Local Storage

All other data is stored within the browser's local storage. To keep things clean, instead of creating many top level keys, there are three keys that contain well structured objects that explain exactly what Lucky Orange is storing:

• lo-session

• lo-messenger (Only used when taking advantage of Announcements, Chat, or Surveys)

• lo-visitor